Dan Cresco: No Additional Cost for Exceptional Customer Service
October 03, 2018
Dan Cresco joined our team as an Estimator only six months ago, but he has already proven to be a valuable asset. The job is a perfect match for his mathematical capabilities. Numbers have intrigued him ever since he was a 14-year-old cashier at McDonald’s.
He took a few detours before landing at our front door, however. Graduating from high school shortly after 9/11, he enlisted in the Army and trained as a Combat Medic at Fort Sam Houston in San Antonio, Texas.
After his discharge, he returned to school, studying nuclear medicine at the University of Wisconsin-La Crosse. But he ultimately found that he loved numbers more than medicine and transferred to the University of Wisconsin-Parkside, where he earned a B.S.in Business with an emphasis on Finance.
Dan felt there was a lack of direction at the company where he was working after college, and even worse to him, they were not meeting customer expectations. He began to look around for new opportunities, preferably in an organization that had their act together and knew the value of customer service. He found what he was looking for at Laser Precision.
Figuring Out What It’s Worth
As you might imagine from his title, Dan generate quotes for fabrication projects, assembling all necessary info, specs, drawings and taking into account outside vendor details.
Since he is fairly new on the job, Dan is striving to absorb as much as he can about our operations, our people and our customers. An acknowledged fast learner, he enjoys finding out about the manufacturing process by watching and doing.
Walking around the shop and meeting people during the interview process, Dan recognized a sense of purpose and professional pride that was similar to what he experienced in the military. He described it as “…always putting your best foot forward, asking for clarification so things get done right the first time, and a serious attention to detail.” That description sounds a lot like Dan, himself.
Off Duty Activities
Dan grew up with a family who knows their way around a weight rack. His dad was a power weightlifter and his mom and uncle were body builders. Dan was a weightlifter as well until a spinal injury put him on the sidelines. Recovery has been slow, but he is gradually coming back to where he can enjoy golfing, fishing and playing with his baby bullmastiff. He’d better get well, soon. Those puppies grow up to be around 130 pounds!